Enterprise AI
Notion Restores Anthropic Claude Access After Brief Outage
The productivity platform rerouted requests during elevated errors on Opus models before full restoration, attributing the event to infrastructure rather than model quality.
Notion is a productivity and collaboration platform that offers AI features powered by models including those from Anthropic.
Notion is a productivity and collaboration platform that offers AI features powered by models including those from Anthropic.
What caused the outage affecting Notion AI users?
Anthropic’s Opus 4.7 and 4.8 models experienced degraded performance, causing a higher rate of failures for users selecting these models in Notion AI, according to Notion.
Notion disabled use of all Anthropic models in its automated productivity tool and rerouted requests to alternative providers.
| Stage | Action |
|---|---|
| Degraded Performance Identified | Opus 4.7 and 4.8 models showed higher failure rates. |
| Mitigation Implemented | All Anthropic models disabled and requests rerouted. |
| Service Restored | Access to models restored after issue resolution. |
What steps did Notion take to address the disruption?
- Notion identified degraded performance on Opus 4.7 and 4.8 models.
- Disabled all Anthropic models in the model picker.
- Rerouted requests to alternative providers.
- Restored access once the issue was resolved by Anthropic.
The amount of people discussing the issue led Max Schoening to clarify the nature of the problem.
The degraded performance was a temporary service disruption. This happens. It happens to Notion, GitHub, AWS, your OpenClaw, and everything in between.Max Schoening, Head of Product, Notion
An Anthropic spokesperson said the issue has since been resolved, as reported by TechCrunch.
How was the service disruption resolved?
Notion restored access to Anthropic’s models following the temporary service disruption.